Privacy Policy
Privacy Notice
Urban Creative Property Management Ltd
Company Number: 17382925
Last updated: October 2026
Urban Creative Property Management Ltd (“UCPM”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what information we collect, why we collect it, how we use it, who we may share it with and your rights in relation to your personal information.
It applies to homeowners, property sellers, property investors, prospective investors and other individuals who contact or interact with Urban Creative Property Management Ltd.
1. Who we are
Urban Creative Property Management Ltd provides property sourcing, deal packaging and related property services.
For the purposes of UK data protection law, Urban Creative Property Management Ltd is the data controller responsible for the personal information described in this Privacy Notice.
Company: Urban Creative Property Management Ltd
Company Number: 17382925
Email: sophie.finds.property@gmail.com
Registered Office: Our registered office details are available from Companies House.
2. Information we may collect
The information we collect depends on your relationship with us.
Homeowners and Property Sellers
We may collect information including:
Your name
Telephone number
Email address
Property address
Information about your property
Property ownership information
Your reasons for considering selling
Your preferred selling timescale
Your expected selling price
Information about the condition of the property
Photographs, videos, floorplans or other property information you provide
Details relating to an existing estate-agent listing or previous sale
Information about mortgages or secured lending where relevant and voluntarily provided
Information about other owners or persons involved in the transaction
Correspondence, call notes and records of our dealings with you
Where a transaction progresses, we may need additional information to meet legal, regulatory, anti-money laundering or identity-verification requirements.
Property Investors
We may collect information including:
Your name
Telephone number
Email address
Company or SPV details
Preferred investment locations
Investment strategies
Purchase-price range
Available cash/equity range
Preferred funding methods
Refurbishment appetite
Property investment experience
Target returns or investment criteria
Buying timescale
Preferred contact method
Details of previous discussions or opportunities
Your response to property opportunities we send you
Where you wish to proceed with a property opportunity, we may also request information required for identity verification, anti-money laundering checks, proof of funds and source-of-funds checks.
3. How we obtain your information
We may obtain personal information:
Directly from you when you contact us
Through our website
Through online enquiry and registration forms
Through advertising campaigns and social-media lead forms
By telephone, email, WhatsApp or other communications
During property visits or meetings
Through referrals
From estate agents, property professionals or other third parties where appropriate
From publicly available property and company information
From property portals, HM Land Registry information and similar property sources where appropriate
If we receive your personal information from another source rather than directly from you, we will handle that information in accordance with applicable data protection law.
4. How we use your information
Homeowners and Property Sellers
We may use your information to:
Respond to your enquiry
Understand your circumstances and property requirements
Assess whether we may be able to provide a suitable property solution
Research your property and relevant comparable sales
Assess potential refurbishment requirements
Discuss potential sale structures or offers
Introduce or match suitable property opportunities with potential investors
Arrange property visits
Communicate with you regarding a potential transaction
Manage an agreed property transaction
Meet our legal and regulatory obligations
Maintain appropriate business records
Property Investors
We may use your information to:
Register your investment criteria
Maintain your investor profile
Understand the types of properties you are interested in
Match property opportunities against your stated criteria
Contact you about relevant property opportunities where permitted
Discuss potential property transactions
Assess your ability to proceed with a transaction
Carry out appropriate identity, anti-money laundering and source-of-funds checks where required
Administer sourcing or deal-packaging agreements
Maintain appropriate business records
5. Our lawful bases for using personal information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Legitimate Interests
We may process information where it is reasonably necessary for our legitimate business interests, including:
Responding to property enquiries
Assessing potential property opportunities
Maintaining relationships with homeowners and investors
Matching suitable investors with relevant property opportunities
Managing and improving our business and services
Keeping appropriate business records
We consider whether our interests are balanced against your rights and interests before relying on legitimate interests.
Contract
We may process information where it is necessary to take steps at your request before entering into a contract or to perform an agreement with you.
Legal Obligation
We may process and retain information where necessary to comply with legal or regulatory requirements, including applicable anti-money laundering, financial record-keeping or other legal obligations.
Consent
Where required, we may ask for your consent to use your information for a particular purpose, including certain forms of direct marketing.
Where we rely on consent, you may withdraw that consent at any time.
6. Property Opportunity Communications and Marketing
If you register as an investor and choose to receive property opportunities, we may contact you using the communication methods you have agreed to.
This may include email, telephone, WhatsApp or other electronic communication where permitted.
You can ask us to stop sending marketing or property-opportunity communications at any time by contacting us at sophie.finds.property@gmail.com or by using any unsubscribe or opt-out method provided with the communication.
Withdrawing from marketing communications will not prevent us from contacting you where necessary regarding an existing transaction, agreement or enquiry.
7. Who we may share your information with
We do not sell personal information.
Where reasonably necessary, we may share relevant information with organisations or professionals involved in providing our services or completing a property transaction, including:
Solicitors and conveyancers
Property investors or purchasers where appropriate to a transaction
Mortgage or finance brokers where instructed or appropriate
Accountants and professional advisers
Identity-verification and anti-money laundering service providers
Property professionals, contractors or surveyors where appropriate
IT, website, CRM, form, cloud-storage and communications providers
Government bodies, regulators, law-enforcement agencies or other authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
8. Service Providers and Online Platforms
We may use third-party services to operate our business, including services for:
Website hosting
Online forms
Cloud storage
Customer and investor records
Accounting
Electronic signatures
Communications
Identity and compliance checks
These providers may process personal information on our behalf.
Where appropriate, we require service providers to handle personal information securely and in accordance with applicable data protection requirements.
9. International Transfers
Some technology or cloud-service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by UK data protection law.
You may contact us if you would like further information about the safeguards applying to relevant international transfers.
10. How long we keep information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting and reporting requirements.
Retention periods may vary depending on the type of information and our relationship with you.
For example:
Enquiry and lead information may be retained while the opportunity remains active and for an appropriate period afterwards.
Investor profile information may be retained while you remain interested in receiving property opportunities.
Transaction and contractual records may be retained for the period required to meet legal, tax, regulatory and business record-keeping requirements.
Anti-money laundering and identity-verification records will be retained for any period required by applicable law.
We periodically review information we hold and delete or securely dispose of information that is no longer required.
You may ask us to remove you from our active investor or marketing database at any time, although we may need to retain certain information where we have a legal or legitimate reason to do so.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.
12. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Request transfer of certain information in a portable format
Withdraw consent where we rely on consent
Some rights depend on the circumstances and the lawful basis we rely upon, so they do not apply in every situation.
You have the right to object at any time to the use of your personal information for direct marketing.
If you wish to exercise any of your rights, please contact us at:
sophie.finds.property@gmail.com
We may need to verify your identity before responding to certain requests.
13. Withdrawing Marketing Consent
Where you have consented to receive property opportunities or other marketing communications, you can change your mind at any time.
You can use an unsubscribe or opt-out option included in our communications or contact us at:
sophie.finds.property@gmail.com
Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office.
15. Cookies and Our Website
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may require your consent.
Where applicable, further information about the cookies used on our website will be provided through our cookie notice or cookie-management tool.
16. Automated Decision-Making
We may use information such as an investor's preferred area, purchase budget, investment strategy and refurbishment appetite to help identify property opportunities that may broadly match their stated criteria.
However, we do not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing.
Property opportunities and transactions remain subject to human review and discussion.
17. Changes to this Privacy Notice
We may update this Privacy Notice as our business, systems or legal obligations change.
The latest version will be published on our website and the date at the top of this notice will show when it was last updated.
Contact Us
If you have questions about this Privacy Notice or how Urban Creative Property Management Ltd uses your personal information, please contact:
Urban Creative Property Management Ltd
Company Number: 17382925
Email: sophie.finds.property@gmail.com
Registered Office: Our registered office details are available from Companies House.